Bernard Mohr is past Dean of Complex Systems Change at NTL Institute for Applied Behavioral Science and adjunct faculty in organizational innovation at Concordia University. He works throughout the USA, Central America, the Caribbean, Western Europe, Canada and the Middle East on human centered innovation of service delivery, management and production processes. Representative clients include Baystate Health, British Petroleum, Canadian Broadcasting Corp., Coca Cola, Exxon, GSK, Delhaize, LL Bean, Novartis, Tufts Medical Center, US Internal Revenue Service and the World Health Organization. He the author of numerous books and articles dealing with co-creating more humane and effective organizations. He can be reached at